We are proud to provide healthy, nutritious and tasty food for the students and teachers at Franklin West. Genuine Foods prepares wholesome, scratch-made meals with minimally processed, high quality, locally-sourced real food ingredients while following all CDC guidelines to make sure all staff and students are protected and safe.

You can feel confident using the Titan family portal as a secure, online system that allows you to manage your student’s account. Titan allows you to prepay your student’s meal account, view monthly menus, put limit on spending and view transaction histories.

Just follow these simple steps to get signed up and access your account.

  • Follow the instructions below to create your account.

  • Prepay your student’s meal account, view monthly menus and review transaction histories.

  • Order meals from the monthly menu of delicious options.


  1. Click on the “Titan Family Portal” link below.

  2. Sign up as a new user.

  3. An email verification will be sent to the email address you registered with.

  4. Click on + to link your student.

  5. In the district search bar, you must enter “Genuine Foods” as the district to access and it will appear as “Genuine Foods, New York, New York.”

  6. Fill in your student’s first name and last name. Fill in their date of birth following this format: 01/01/2001

  7. Click “LINK” and the remaining balance should now show from the previous food service provider.

  8. For an additional step-by-step guide for Titan account set up please click here

Please note: Free & Reduced applications are processed solely by your school, so please direct all related questions to your school office.


If you have special dietary questions, or any other meal related questions, please contact
Jason Williams of Genuine Foods at

Let us know what we can do to help make your student a well-nourished one.


Genuine Foods’ purpose is to improve the lives and livelihoods of people and communities so that their most vulnerable members can flourish.


We focus on fresh, scratch-made, culturally relevant food because we believe it has the power to transform the lives and livelihoods of people – not just their physical health, but their emotional and mental health. Our fresh meals nourish hungry people as well as provide living-wage jobs and careers in the communities we serve. The powerful outcome of combining good food, good business practices, and good partnerships is how Good Food Does Good. 


There’s a notable difference between eating a frozen/pre-heated meal and eating a meal that was prepared from scratch. For students, higher quality food means they realize greater wellness value out of their meals and are happier eating them. 


At Genuine Foods we believe that learning about good nutrition should start early to establish long-term healthy habits. We create stimulating enrichment environments to keep the interest of the students throughout the year. 

Nondiscrimination Policies

Agency of Education Nondiscrimination Policy

The Agency of Education does not discriminate on the basis of race, color, national origin, creed, marital status, sex, disability, age, gender identity or sexual orientation  in its programs and activities. Review the DHR Discrimination Complaints Number 3.3 policy.

For further information on notice of nondiscrimination, visit US Department of Education, Office of Civil Rights for the address and phone number of the office that serves your area, or call (800) 421-3481.

USDA Nondiscrimination Statement

English Version

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at:, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

  1. mail:
    U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410; or

  2. fax:
    (833) 256-1665 or (202) 690-7442; or

  3. email:

This institution is an equal opportunity provider.

Spanish Version

Para todos los demás programas de asistencia de nutrición del FNS, agencias estatales o locales y sus subreceptores, deben publicar la siguiente Declaración de No Discriminación:

De acuerdo con la ley federal de derechos civiles y las normas y políticas de derechos civiles del Departamento de Agricultura de los Estados Unidos (USDA), esta entidad está prohibida de discriminar por motivos de raza, color, origen nacional, sexo (incluyendo identidad de género y orientación sexual), discapacidad, edad, o represalia o retorsión por actividades previas de derechos civiles.

La información sobre el programa puede estar disponible en otros idiomas que no sean el inglés. Las personas con discapacidades que requieren medios alternos de comunicación para obtener la información del programa (por ejemplo, Braille, letra grande, cinta de audio, lenguaje de señas americano (ASL), etc.) deben comunicarse con la agencia local o estatal responsable de administrar el programa o con el Centro TARGET del USDA al (202) 720-2600 (voz y TTY) o comuníquese con el USDA a través del Servicio Federal de Retransmisión al (800) 877-8339.

Para presentar una queja por discriminación en el programa, el reclamante debe llenar un formulario AD-3027, formulario de queja por discriminación en el programa del USDA, el cual puede obtenerse en línea en:, de cualquier oficina de USDA, llamando al (866) 632-9992, o escribiendo una carta dirigida a USDA. La carta debe contener el nombre del demandante, la dirección, el número de teléfono y una descripción escrita de la acción discriminatoria alegada con suficiente detalle para informar al Subsecretario de Derechos Civiles (ASCR) sobre la naturaleza y fecha de una presunta violación de derechos civiles. El formulario AD-3027 completado o la carta debe presentarse a USDA por:

  1. correo:
    U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410; or

  2. fax:
    (833) 256-1665 o (202) 690-7442; o

  3. correo electrónico:

Esta institución es un proveedor que ofrece igualdad de oportunidades.